(Copied from Australia Post Support document)
Mail addressed to your address, incorrect recipient
If you receive mail addressed to your address but it is not for you or anyone who uses the address, simply:
Please note: If you are receiving mail for a previous tenant we (ed: Australia Post) must continue to deliver that mail as addressed unless the previous tenants submits a mail redirection request or updates their address details directly with the sender/s.
Mail incorrectly delivered to your address
If the mail is addressed to a different address and has been delivered to you incorrectly, simply:
In this case, there is no need to write anything on the envelope.
If this is a regular or ongoing issue, please contact us so we (ed: Australia Post) can investigate.
Mail addressed to your address, incorrect recipient
If you receive mail addressed to your address but it is not for you or anyone who uses the address, simply:
- mark it as 'return to sender - unknown at this address'
- place the item in a red street posting box or hand it to staff at any Post Office for return.
Please note: If you are receiving mail for a previous tenant we (ed: Australia Post) must continue to deliver that mail as addressed unless the previous tenants submits a mail redirection request or updates their address details directly with the sender/s.
Mail incorrectly delivered to your address
If the mail is addressed to a different address and has been delivered to you incorrectly, simply:
- place the item in a red street posting box or hand it to staff at any Post Office.
In this case, there is no need to write anything on the envelope.
If this is a regular or ongoing issue, please contact us so we (ed: Australia Post) can investigate.